Privacy Policy

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Privacy Policy

Last Updated: [03/09/2026

3rd September, 2026]

At Asafo Hair GH, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, purchase our products, contact us, subscribe to our communications, or use any of our services.

By using asafohairgh.com, you agree to the practices described in this Privacy Policy.

1. Who We Are

Asafo Hair GH is a hair and beauty business based in Ghana, specializing in premium-quality human hair, wigs, closures, frontals, bundles and related hair services.

Our website is operated for the purpose of providing customers with information about our products and services and allowing customers to make enquiries and purchases.

Website: asafohairgh.com
Email: info@asafohairgh.com
Phone / WhatsApp: +233 55 155 1667

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing address
  • City and region
  • Order details
  • Product preferences
  • Information provided through contact or consultation forms

Account Information

If customer accounts are available on our website, we may collect:

  • Username
  • Email address
  • Account preferences
  • Order history
  • Saved addresses

Transaction Information

When you place an order, we may collect information necessary to process and fulfil your purchase.

Payment information may be processed directly through third-party payment providers. Asafo Hair GH does not intentionally store complete card numbers or payment credentials on our website.

3. Information You Provide Voluntarily

You may provide information when you:

  • Create an account
  • Place an order
  • Contact us
  • Request a consultation
  • Subscribe to our newsletter
  • Submit a review
  • Ask a product question
  • Request wholesale information
  • Contact us through WhatsApp, email or telephone

Please only provide information that is necessary and accurate.

4. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Confirm payments
  • Arrange delivery
  • Contact you about your order
  • Respond to enquiries
  • Provide customer support
  • Recommend suitable products
  • Arrange consultations
  • Process returns or exchanges
  • Improve our products and services
  • Improve website functionality
  • Prevent fraudulent or unauthorized transactions
  • Send promotional communications where you have permitted us to do so
  • Maintain appropriate business and transaction records

5. Marketing Communications

If you subscribe to our newsletter or otherwise provide permission to receive promotional communications, we may contact you about:

  • New arrivals
  • Special offers
  • Discounts
  • Hair-care tips
  • Product launches
  • Promotions
  • Events
  • Asafo Hair GH announcements

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and improve functionality.

We may use cookies to:

  • Keep your shopping experience functional
  • Remember preferences
  • Understand website traffic
  • Improve website performance
  • Analyze customer behaviour
  • Support marketing and advertising activities

You may adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

We may use trusted third-party services to operate parts of our business, including:

  • Payment processors
  • Delivery and courier services
  • Website hosting providers
  • Analytics services
  • Email services
  • Marketing platforms
  • Customer communication platforms

These providers may process information necessary to perform their services.

We expect third-party service providers handling customer information to take reasonable steps to protect that information.

8. Payment Security

Payments made through supported payment gateways may be processed by third-party payment providers.

When you make an online payment, your payment information may be transmitted directly to the relevant payment provider according to its privacy and security policies.

Asafo Hair GH does not request or store your ATM PIN, Mobile Money PIN, online banking password or other confidential authentication credentials.

Never send your PIN or password to Asafo Hair GH through WhatsApp, email, social media or any other communication channel.

9. Order Information

When you purchase from us, we retain appropriate information about your transaction so that we can:

  • Process your order
  • Deliver your products
  • Provide customer service
  • Handle disputes
  • Process eligible returns or exchanges
  • Maintain business records

10. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, resolving disputes and complying with applicable obligations.

When information is no longer required, we may securely delete or anonymize it.

12. Sharing Your Information

We do not sell your personal information as a commercial product.

Information may be shared where reasonably necessary with:

  • Payment providers
  • Delivery partners
  • Technology providers
  • Website service providers
  • Professional advisers
  • Relevant authorities where legally required

We only seek to share information that is reasonably necessary for the relevant purpose.

13. Your Privacy Choices

Depending on applicable law and circumstances, you may have rights relating to your personal information, including the ability to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Ask questions about how your information is used
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Request deletion where legally applicable

To make a privacy-related request, contact us using the details below.

14. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

15. External Websites

Our website may contain links to third-party websites, social media platforms or payment services.

We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable requirements.

The latest version will be published on this page with an updated date.

17. Contact Us About Privacy

If you have questions or concerns regarding this Privacy Policy or your personal information:

Asafo Hair GH
Email: info@asafohairgh.com
Phone / WhatsApp: +233 55 155 1667
Location: Opposite NIB Bank, Agbogbloshie Rd, Accra, Ghana