Shipping Policy

Please read crefully.

Shipping & Delivery Policy

Last Updated: [03/09/2026

3rd September, 2026]

At Asafo Hair GH, we understand that once you’ve placed an order, you want to receive it safely and as quickly as possible.

This Shipping Policy explains how orders are processed and delivered.

1. Where We Deliver

Asafo Hair GH provides delivery services within Ghana.

Depending on the product and shipping arrangement, international delivery may also be available.

Customers outside Ghana should contact us before ordering if international shipping is not displayed during checkout.

2. Order Processing

Orders are normally processed within:

24–48 Business Hours

Processing begins after:

  1. Your order has been received.
  2. Payment has been successfully confirmed.
  3. Product availability has been verified.

Orders placed outside business hours, on weekends or public holidays may begin processing on the next business day.

3. Estimated Delivery Times

Greater Accra

Approximately 1–2 business days after processing.

Other Regions in Ghana

Approximately 2–5 business days after processing.

International Orders

International delivery times vary according to:

  • Destination
  • Courier
  • Customs processing
  • Shipping method
  • Product availability
  • International regulations

Customers will receive an estimated delivery timeframe where applicable.

4. Delivery Times Are Estimates

Delivery times are estimates rather than guaranteed deadlines.

Delays may occur because of:

  • Heavy order volumes
  • Public holidays
  • Weather
  • Traffic
  • Courier delays
  • Incorrect addresses
  • Customer unavailability
  • Regional delivery challenges
  • Customs procedures
  • Events beyond our reasonable control

We will make reasonable efforts to assist where a delivery is delayed.

5. Delivery Address

Customers are responsible for providing accurate delivery information.

Please carefully check:

  • Full name
  • Phone number
  • Region
  • City
  • Area
  • House/building number
  • Landmark
  • Additional directions

An incorrect or incomplete address may result in delivery delays or additional charges.

6. Customer Availability

Customers should ensure that someone is available to receive the order where required.

If a courier cannot complete delivery because the customer is unavailable, the courier may arrange another delivery attempt or collection.

Additional delivery charges may apply depending on the circumstances.

7. Delivery Confirmation

A delivery may be confirmed through:

  • Customer signature
  • Phone confirmation
  • Delivery code
  • Courier confirmation
  • Other reasonable proof of delivery

Please inspect your package when you receive it.

8. Damaged Packaging

If your package appears seriously damaged when delivered, please:

  1. Photograph the package before opening it where possible.
  2. Record the condition of the packaging.
  3. Contact Asafo Hair GH immediately.
  4. Provide your order number and photographs.

This helps us investigate delivery-related issues.

9. Missing Items

If an item appears to be missing from your order, contact us as soon as possible.

Please provide:

  • Order number
  • Name
  • Product expected
  • Product received
  • Photographs of the package and contents

We will review the order and assist accordingly.

10. Product Availability

Occasionally, an item may become temporarily unavailable due to stock levels.

If there is an availability issue affecting your order, we may contact you to discuss:

  • An alternative product
  • A revised delivery date
  • A refund
  • Another suitable arrangement

11. International Shipping

International customers should contact Asafo Hair GH before placing an international order where international shipping is not directly available at checkout.

The customer may be responsible for:

  • International shipping charges
  • Customs duties
  • Import taxes
  • Brokerage fees
  • Local government charges

These charges are determined by the destination country and are generally outside Asafo Hair GH’s control.

12. Shipping Charges

Shipping charges may vary according to:

  • Delivery location
  • Order size
  • Package weight
  • Courier
  • Shipping method
  • International destination

The applicable shipping cost will be displayed or communicated before order completion where possible.

13. Delayed Orders

If your order has exceeded the expected delivery timeframe, please contact us.

Have your order number and phone number available so we can investigate the status of your shipment.

14. Order Cancellation Before Dispatch

If you need to cancel an order, contact us as soon as possible.

We may be able to cancel an order if it has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

15. Contact Shipping Support

Asafo Hair GH

Phone / WhatsApp: +233 55 155 1667
Email: info@asafohairgh.com
Location: Opposite NIB Bank, Agbogbloshie Rd, Accra, Ghana