Return Policy

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Return & Exchange Policy

Last Updated: [03/09/2026

3rd September, 2026]

At Asafo Hair GH, we want you to be satisfied with your purchase.

Because hair products are personal-use and hygiene-sensitive products, we maintain specific requirements for returns and exchanges.

Please read this policy before placing your order.

1. General Return Conditions

To be considered for a return or exchange, an item must generally:

  • Be unused
  • Be unworn
  • Be unwashed
  • Be unaltered
  • Remain in its original condition
  • Have its original packaging where applicable
  • Have all original tags or attachments where applicable
  • Be returned within the applicable return period

Products that have been used, installed, cut, coloured, washed, altered or otherwise modified may not be accepted.

2. Return Period

Customers should contact Asafo Hair GH within 7 days of receiving their order if they believe an eligible product needs to be returned or exchanged.

Please contact us before sending any product back.

Unauthorized returns may not be accepted.

3. Hygiene Requirements

For health and hygiene reasons, we cannot normally accept returns of products that have been:

  • Worn
  • Installed
  • Washed
  • Combed extensively
  • Brushed extensively
  • Cut
  • Bleached
  • Dyed
  • Coloured
  • Styled
  • Altered
  • Exposed to hair products
  • Exposed to smoke, perfume or other strong odours

This applies particularly to wigs, bundles, closures and frontals.

4. Customized Products

Customized products are generally non-returnable unless they arrive damaged, defective or materially different from what was ordered.

Customized products may include:

  • Customized wigs
  • Custom colours
  • Customized densities
  • Customized cap constructions
  • Personalized installations
  • Special-order products
  • Altered lace
  • Custom styling

Please confirm your specifications carefully before approving a customized order.

5. Incorrect or Damaged Orders

If you receive an item that appears to be:

  • Damaged
  • Incorrect
  • Missing
  • Different from what you ordered

please contact us as soon as possible.

We may request:

  • Your order number
  • Photographs
  • Video evidence
  • Photographs of the packaging
  • Photographs of the product
  • A description of the issue

This allows us to investigate the matter properly.

6. Wrong Product Ordered by Customer

If you accidentally order the wrong:

  • Length
  • Texture
  • Lace size
  • Colour
  • Density
  • Wig type
  • Quantity

please contact us immediately.

If the order has not yet been processed, we may be able to make a change.

Once a product has been dispatched, changes may no longer be possible.

7. Exchanges

Where an exchange is approved, the replacement product will depend on availability.

If the replacement product costs more, the customer may be required to pay the difference.

If the replacement product costs less, the applicable refund or credit arrangement will be communicated before the exchange is completed.

8. Refunds

Where a refund is approved, the refund method and timing may depend on the original payment method and applicable payment provider.

Refunds do not necessarily include delivery charges where delivery has already been provided.

9. Delivery Charges

Original delivery fees may be non-refundable unless the return is due to an error attributable to Asafo Hair GH or another circumstance where we determine a refund of delivery charges is appropriate.

Return delivery costs may be the responsibility of the customer unless the product was incorrect, damaged or defective upon delivery.

10. Sale Items

Products purchased during promotions, clearance sales or special campaigns may be subject to additional return restrictions.

Any special return conditions will be communicated on the relevant product or promotion.

11. How to Request a Return

Step 1

Contact Asafo Hair GH within the applicable return period.

Step 2

Provide your:

  • Name
  • Order number
  • Phone number
  • Product purchased
  • Reason for return

Step 3

Provide photographs or other information if requested.

Step 4

Wait for return instructions.

Step 5

Send the product only after your return has been approved.

12. Return Address

Do not send a return to an address without first receiving instructions from Asafo Hair GH.

Return arrangements may vary depending on the product and circumstances.

13. Important Notice

Please inspect your order immediately after delivery.

If there is an issue, contact us before:

  • Installing the wig
  • Cutting the lace
  • Washing the hair
  • Coloring the hair
  • Altering the product
  • Applying products to the hair

Once a product has been altered or used, our ability to assess and accept the return may be affected.

14. Contact Us

Asafo Hair GH
Phone / WhatsApp: +233 55 155 1667
Email: info@asafohairgh.com
Location: Opposite NIB Bank, Agbogbloshie Rd, Accra, Ghana